workshop capture templates for customer journeys, content workflows, business model canvas and more…

At ThoughtWorks we tend to go fairly loose and fast with documentation. Often the “capture” of workshop sessions is a few photographs and a tonne of share understanding between participants. This all works if you are transitioning straight into a build, and the entire team is present in the workshops, but if the organization is not ready to rock this “loose and fast” method can present some problems.

Shock horror – i actually had to document the outputs of some recent workshops. So to make this easy i created a set of output capture templates and thought i would share some of the generic versions. I hope they help or inspire you in some way.


customer journey


end-to-end content flows


what does bold look like?


business model canvas


objectives statements


customer promise


anchors and engines

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About Jason Furnell

design thinker . experience designer . lo-fi sketcher . workshop facilitator . visual thinker . diagrammer . agile believer . multidisciplinary collaborator . build sequencer . incrementing and iterating . architecting information . presenting and pitching . master of design (its a degree, not a self assigned title) . dyslexic . misspell-er of many many many things....
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18 Responses to workshop capture templates for customer journeys, content workflows, business model canvas and more…

  1. Pingback: links for 2011-08-02 | Michael Ong | On9 Systems

  2. Pingback: Visualizing the customer experience using customer experience journey maps | Designing Change

  3. Rachel says:

    Wow….if only I could translate into english.

    In particular, I’m curious about the end to end content workflow and the bold move. I’m familiar with the business model canvas.
    I’m a small business development coach and I’m always looking for ways to help my clients serve their customers betters.

    Thank you

    Thank you.

  4. Cyrus says:

    Thx Jason we’ll happily borrow with pride! Look forward to catching up. Cyrus

  5. Maja says:

    Awsome page!
    I would also love to have in english ūüôā Is it posible?

  6. mmd4d says:

    Hello Jason,
    I like very much the customer journey sample you have posted!
    Unfortunately, I have no idea what language it is written on. Google translate detects Indonesian but fails to translate a single work… Please help me out!
    Thanks,
    Mira

  7. Isabel says:

    Hi Jason ! Awesome work! It looks amazing ! sadly, I can’t understand the thinking behind the graphics ūüė¶ Would you be so kind to share one in english so we can check the thinking process ? Thanks a million !

  8. Oluwatobi says:

    This is great. Please can you please post the english version

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  13. Pingback: It's time to get journey maps right - Heart of the Customer

  14. lieslvwl says:

    This is great!!!!

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